Test important visitor questions in Ask.
Use real customer questions, inspect the supporting evidence, and correct the source when an answer is incomplete or uncertain.
Setup steps
Test a known answer
Ask for a detail that is present in a selected source and inspect the evidence returned with the answer.
Test a missing answer
Ask about a detail that should not be invented. Check that Ask signals the gap instead of presenting an unsupported fact.
Test the handoff
Ask a question that needs a person and verify that the configured follow-up path explains what happens next.
Example result
- The result
- You understand how Ask responds in each situation.
- What to check
- Check accuracy, citations when available and the configured contact handoff.
Adapt the example to your Website and review the result before moving to the next task.
Use questions visitors really ask
Include service, coverage, offer, process, and policy questions that match the selected Website sources. Vary wording so the review checks the actual visitor experience.
Treat evidence as a review aid
A grounded answer or citation helps show which source cleared the relevance threshold, but model output can still be wrong. Correct the source or offer a person when the evidence is insufficient.
Before you continue
Testing an answer does not guarantee future accuracy, replace source ownership, or make Ask a substitute for a human decision.